Return Policy

Our Return Policy:

Our return policy is effective for 90 days after the product is purchased. If 90 days have gone by since your purchase, unfortunately we cannot offer you a refund. You are now the owner of the product. To be eligible for a return, your item must be unused/uninstalled and in the same condition that it was shipped. Please package items carefully so they are not damaged in shipping. When shipping a return, we recommend using a shipping service with tracking. We cannot guarantee that we will receive your returned product.

Refunds:

Once your return is received and inspected then your refund will be processed, and a refund will be applied original method of payment within 2-3 business days.

Exchanges/Warranty:

For exchange or manufacture warranty items, please contact us as 316-300-0833 or sales@ictbillet.com We carry a lifetime warranty on ICT Billet manufactured products against manufacturer defects and a 1-year warranty on non-ICT Billet products against manufacturer defects. We do not warranty for installation error or negligence of products.

Restocking fee:

Returns in good, unused/uninstalled condition will be subject to 20% restock fee. This covers repackaging, original shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Items that are damaged or are unsalable will be subject to rejection of return or a restocking fee of 50% or more.

Return items shipped with missing or incorrect invoice information:

It is the purchaser’s responsibility to include all invoice and contact information with your return. Items sent without contact information/invoice information will be placed on a hold 10 days. After the 10-day hold with no contact, we will discard these items. We are unable to process returns without proper paperwork and information.

To return your product, mail your product to:

ICT Billet

1107 S West St

Wichita, Kansas 67213