*excludes Alaska, Hawaii & Puerto Rico
“To expedite the return process, please print and include this return form with your return”
Our Return Policy:
Our return policy is effective for 90 days after the product is purchased. If 90 days have gone by since your purchase, unfortunately we cannot offer you a refund. You are now the owner of the product. To be eligible for a return, your item must be unused/uninstalled and in the same condition that it was shipped. Please package items carefully so they are not damaged in shipping. When shipping a return, we recommend using a shipping service with tracking. We cannot guarantee that we will receive your returned product.
Refunds:
Once your return is received and inspected then your refund will be processed, and a refund will be applied original method of payment within 2-3 business days.
Exchanges/Warranty:
For exchange or manufacture warranty items, please contact us as 316-300-0833 or sales@ictbillet.com We carry a lifetime warranty on ICT Billet manufactured products against manufacturer defects and a 1-year warranty on non-ICT Billet products against manufacturer defects. We do not warranty for installation error or negligence of products.
Restocking fee:
Returns in good, unused/uninstalled condition will be subject to 20% restock fee. This covers repackaging, original shipping. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Items that are damaged or are unsalable will be subject to rejection of return or a restocking fee of 50% or more.
Return items shipped with missing or incorrect invoice information:
It is the purchaser’s responsibility to include all invoice and contact information with your return. Items sent without contact information/invoice information will be placed on a hold 10 days. After the 10-day hold with no contact, we will discard these items. We are unable to process returns without proper paperwork and information.
To return your product, mail your product to:
ICT Billet
1107 S West St
Wichita, Kansas 67213
Since we began, we’ve developed many parts and are continuously working on developing more to provide you with the ability to find everything you need under one roof.
PHONE NUMBER
316-800-6959EMAIL ADDRESS
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